Substitution Policy

In some instances, our photo may represent and overall theme or look and include a one-of-a-kind vase that can not be exactly replicated. Although the actual boquet may not precisely match the photo, its temperment will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality, and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

If any design elements are of major importance to your order, please include them in the florist notes at checkout or contact us to ensure availability.